Thanks for choosing WeMacro!
The express companies we use are working normally(Fedex,UPS,DHL,etc ).It will take 7~10 working days to arrive from the day we receive the order.The package will be shipped to express company side for checking first.The tracking number will come out 1 or 2 days after placing the order，the confirmation email will be sent within 24 hours after we receiving the payment(This confirmation email sometime will go spam folder).Once we have the tracking number will let you know by email.Sometime ,the package will stay in shipping company warehouse for the flight it will add 2~3 days but not every time,depends on the detail schedule. The local custom clearance time depend on every country.
We are pleased to inform you that WeMacro is now running a US warehouse(https://www.wemacro.com/US/) and a German warehouse(www.wemacro.de). Because of the need for new local regulatory requirements in Germany, the appropriate paperwork is being processed and shipping from the German warehouse is expected to resume in Dec 2022. The U.S. warehouse has started normal shipping. The product category will be gradually increased.
For users who place orders to wemacro.com from US addresses:
If a customer in the US places an order( rail, vertical stand, ring support and 4X and 10X objective lens package) directly at the www.wemacro.com address, we will ship the order from the US warehouse if we calculate that you can save some money by shipping the item from the US warehouse. The savings will be refunded in paypal.
For users who place orders to wemacro.com from EU addresses:
We are unable to ship your order from our German warehouse. If you need to ship from our German warehouse, you must place your order at wemacro.de. The prices on “wemacro.de” are inclusive of VAT tax.